Carron Direct FAQs & Information
view cart
Items: 0 Total: £0.00
currency

SPECIAL OFFER

 Fee Stove Pipe Offer
and Antique 

Free Delivery!

Free Delivery on all Stove orders
and
Free Delivery on Radiator orders over £1200



Please see our Delivery page for important conditions

SOCIAL NETWORKING

Join Our Facebook Group  Follow us on Twitter  Read Our Blog  You Tube Video

SECURE PAYMENT PROCESSING

Secure Credit Card Processing

Opening Hours

Please 'phone or email us
to make an appointment to
view our Carron products


What is the provenance of the Carron brand?
Why buy Carron?

Do Carron Stoves carry CE marking?

What is Defra smoke exemption / approval?
What are the terms of the Carron Stove Warranty?
What are the Building Regulations relating to the installation of multi fuel stoves?
Do I need an air vent?
What size stove do I need for my room?
How do I clean a Carron Stove?
How often should the chimney/flue be cleaned?
Can I buy replacement parts for my Carron stove?
Can I stand an air circulation fan on top of my Carron stove?
Can I use a 12mm thick hearth?

Why are red enamelled flue pipes more expensive than other colours?




What is the provenance of the Carron brand?

The original Carron company was an ironworks established in 1760 near Falkirk in Scotland. It prospered through the Industrial Revolution in the UK, at one point becoming the largest ironworks in Europe. Claims to fame include casting parts for James Watt's Steam Engine in 1765 and for the classic red telephone boxes designed by Sir Giles Gilbert Scott. Carron has long been associated with products of the finest quality. Original castings such as lamp pillars on the London Embankment are still standing proudly in the 21st Century! This remarkable heritage extends into the fine Carron stoves you see here today.



Why buy Carron?

With 6 enamel colours and the traditional gunmetal matt black, Carron multi fuel stoves suit any style of decor, traditional or contemporary. Incredible value for money, all the Carron stoves have a 3 year warranty on the stove body and 1 year on the inner components (excluding consumables such as door glass, fire bricks, fire rope and grate).



Do Carron Stoves carry CE Marking?

All 3 models of Carron Stove (7.3kW, Dante and 4.7kW) are tested, approved and certified to conform with BS EN13240-2001 which is the European Standard for room heaters fired by solid fuel.

The CE Marking also requires that a full range of spare parts are avilable for the stoves (telephone us if you require information and pricing for spare parts).


What is Defra smoke exemption / approval?

The 1993 Clean Air Act was passed to prevent the burning of non-smokeless fuels across many areas of the UK. In recent years, improvements in combustion efficiency have meant that DEFRA (Department for Environment, Food and Rural Affairs) has tested and certified some stoves that burn wood, for use in these smoke exempt areas. All the Carron models carry this DEFRA certification and approval for use in smoke exempt zones when burning wood.

To view the DEFRA exemption notes follow this link, then type "Carron" in the search box on the DEFRA web page:

http://smokecontrol.defra.gov.uk/appliances.php?keywords=carron&submit=Search+England&country=e&search=true



What are the terms of the Carron Stove Warranty?

Carron Stoves are supplied with a 3 year stove body and a 1 year inner components warranty. This warranty does not cover items that are considered to be consumables. These items include door glass, fire bricks, fire rope and grates. The use of incorrect fuels would invalidate this warranty.

To comply with the terms of the warranty, this appliance must be installed by a HETAS engineer. Proof of purchase and certificate of installation will be required in the case of a warranty claim.



What are the Building Regulations relating to the installation of multi fuel stoves?

The current UK regulations can be found in the document "Building Regulations 2000, Part J, Combustion appliances and fuel storage systems, 2010 edition. Click here to download (be patient, it is a large file!):

http://www.planningportal.gov.uk/uploads/br/BR_PDF_ADJ_2010.pdf



Do I need an air vent?

If you install a stove with a heat output of more than 5kW, a fixed air vent is required. For each kW of output over 5 kW, a fixed air vent with opening area of 550 square milliletres is required. The Carron 4.7kW and 5kW Dante stoves thus do not require room ventilation. The Carron 7.3kW stoves do require an air vent to be installed.



What size stove do I need for my room?

For efficient heating purposes, your choice of stove will be based on heat output. There is an easy, general calculation you can make to match output required to the size of your room. This calculation assumes that your room has average insulation and you require a "comfortable" room temperature of 20/21 degrees celcius (70 degrees fahrenheit) when it is zero degrees outside.

Measure the length, breadth and height of your room and multiply these numbers to achieve a result that tells you the cubic volume in metres. (If you have an awkwardly-shaped room, you may have to measure the volume in sections and add then together).

Divide the cubic volume by 14 and the answer equals the kW output you require.

For example, for a room that is 4m long by 4m wide by 2.5m high, the volume to be heated equals
4 x 4 x 2.5 = 40 cubic metres

40 divided by 14 = 2.86 kW

You must understand, that this is a very generalised, indicative measurement and there are many variables that will inform your choice. If your room has many windows, an open stairwell, is North-facing, the stove output will need to be greater.

Other factors such as moisture content of timber, outside weather conditions, positioning of air vents can also affect the efficiency of burning. For this reason, it is a good rule of thumb to select a stove that has an output of a couple of kW higher than the room size result.

One further point about aesthetics - if you are buying a stove to 'complete' a decorative theme, you may be very surprised at how small a stove you actually need to heat the room. You may prefer a size that gives far too much heat output for the room. You should bear in mind however, that a large stove burning low is generally not very efficient. A hard-working smaller stove will have cleaner glass, appealing flame effects and less condensation formed in the flue.




How do I clean a Carron Stove?

Allow the stove to cool and simply wipe the outside with a damp cloth.

The internal throat plate should be removed and cleaned monthly with a brush to remove ash and soot deposits.

The inner side of the door glass is self-cleaning when the stove is burning suitable fuels at efficient temperatures (note that use of wet and unseasoned wood can lead to deposit build-up on the glass).



How often should the chimney/flue be cleaned?

Tar and soot deposits in a chimney/flue will have the effect of reducing the draw and preventing the efficient burning of fuel. Lower heat output, dirty door glass and even chimney fires can result. It is important therefore that you have the chimney/flue swept at least annually. Again this is not an exact science and if you burn unseasoned wood or scrap timber, or operate at low burn temperatures, then the build up of deposits can be greater and more frequent cleaning will be required.



Can I buy replacement parts for my Carron stove?

We can supply the complete range of spare parts for all the Carron Stove models. Please telephone for information and prices.




Can I stand an air circulation fan on top of my Carron stove?

We recommend that you do not stand anything on the top of your stove. The stove body gets incredibly hot and the radiant heat is one of the benefits of a cast iron woodburning/multifuel stove. Anything standing on the top plate will also get incredibly hot and damaged / melted (depending on the material). Just as important -  the stove body, particularly if enamelled, can crack and discolour if metal / conductive items are left on the top when it is in use. In fact we recommend that you never stand anything on the stove, even when it is not in use, as it is easy to forget that it is there when you do light the stove...




Can I use a 12mm thick hearth?

The Carron 4.7kW, 7.3kW and Dante stove models have been tested to verify that they do not cause the temperature of the upper surface of the hearth to exceed 100 degrees celsius. This means that a (minimum) 12mm thick non-combustible hearth can be used.

The Carron 11kW stove requires a constructional hearth of 250mm - please see the current Building Regulations for information.



Why are red enamelled flue pipes more expensive than other colours?

The flue manufacturers have imposed a surcharge to account for the steep rise in cost of the use and disposal of the raw material cadmium that is employed in the colouring process. The economics of this force us to pass on the price rise , thus making red enamelled pipes more expensive than other colours. Sadly, for the same reason, we are no longer able to offer free red flue pipe with red stoves. For these stoves we offer a free black pipe (matt or gloss black) or you can upgrade to red enamelled pipe at a significantly reduced price.

Serving all towns and cities in the East Midlands - Nottingham, Grantham, Lincoln, Newark, Sleaford, Peterborough, Oakham, Stamford, Melton Mowbray - with nationwide carrier delivery, all Carron Stove products and spare parts are available from Carron Direct.